Frequently Asked Questions
Everything you need to know about shopping at Primal Kitchen.
What shipping options do you offer?
We offer standard shipping (3-5 business days) and expedited shipping (1-2 business days) for all domestic orders. Free standard shipping is available on orders over $50.
What is your return policy?
We accept returns on unused and unopened items within 30 days of purchase. Please contact our support team to initiate a return and receive a prepaid shipping label.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery.
Do you offer international shipping?
Currently, we only ship to addresses within the United States and Canada. We are working on expanding our reach to more international destinations soon.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Are your products sustainably sourced?
Yes, Primal Kitchen is committed to quality. We work closely with our suppliers to ensure all ingredients and materials meet our strict standards for sustainability and ethical production.