Returns & Refunds Policy
At Primal Kitchen, we stand behind the quality of our products and want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a 30-day window for returns and exchanges on eligible items.
Initiate Your Request
Visit our online returns portal with your order number and email address to start the process.
Pack Your Items
Carefully place the items in their original packaging, ensuring they are secure and include all original documentation.
Ship It Back
Print your prepaid shipping label and drop off the package at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned goods, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing